This weeks layman's tip is regarding the Consumer Protection Act. Some (or all of you) might know that this is a very contentious issue at the moment.
In brief, the act is aimed at the protection of all consumers. What is important to note, is that you are now protected by law to receive items in a good and workable order (like appliances for instance), contracts can not automatically be renewed without your consent (gym membership and those nagging cell phone contracts being renewed after the expiry period without your knowledge - now a no-no), an invoice can not be increased above the quoted price without your express consent (think of all those mechanics quoting you a price and deciding to increase the quoted price above what they told you), "voetstoots" clauses seem to be something of the past (think of that 2nd hand vehicle you bought which then gives you major problems after a week), etc.
As you can see, there are numerous ways in which a consumer is protected nowadays. The act is applicable to all contracts or goods bought after the 1st April 2011, so feel the power in your hands as a consumer!
The following link (compliments of iOL) will give you a broader description of your rights as a consumer:
I mark it as suggested reading (I in fact have placed it in my favourites bar), as we all have consumer complaints. It is thus best to know what you are entitled to and what not. Good luck!
Also, as a parting shot, please note that the new AARTO system is also in place as from 1 April 2011. For those of you not in the know, this is the new license demerit system. I will try and give you guys a layman's tip on this in the near future so that you can be prepared!
Remember to keep informed of all your rights!
T Erasmus Attorneys
084 513 814
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